In short.By booking an assessment or using the BuyBackHours website, you agree to the terms below. The short version: we'll run an honest assessment for you and deliver a roadmap; you'll pay $1,000 at booking; you can cancel for a full refund up to 24 hours before the call; once the call happens, the fee is non-refundable. We don't guarantee specific business outcomes, and our total liability to you is capped at what you paid us.
The long version follows.
1. Acceptance
These Terms of Service (the “Terms”) form a legal agreement between you and Casa Thebeau LLC, doing business as BuyBackHours.AI(“BuyBackHours,” “we,” “us,” “our”). By visiting buybackhours.com, buybackhours.ai, or any related domain we operate (the “Site”), by submitting our diagnostic quiz, by booking a paid assessment, or by using any service we provide (collectively, the “Service”), you agree to these Terms.
If you do not agree to these Terms, do not use the Service.
You must be at least 18 years old and authorized to bind any business you're acting on behalf of.
2. The Service
BuyBackHours offers a paid AI-assisted business diagnostic and consulting service. The Service includes:
- A 45-minute conversational diagnostic conducted by our AI intake specialist, “Sunny”
- A written roadmap (delivered within 48 hours of the call) outlining recommended tools, automations, and workflow changes
- The opportunity to engage us for follow-on implementation work at additional cost
Sunny is an AI voice agent operated for us by Retell. Sunny will introduce itself at the start of every call and is identified as an AI on the booking page and elsewhere on the Site.
We may also publish editorial content (essays, prompt libraries, free assets) on the Site. That content is provided as-is for informational purposes.
3. Booking and payment
The $1,000 fee for the assessment is charged at booking time through our payment processor (Stripe, via Cal.com). Booking is not complete until payment is confirmed.
You are responsible for providing accurate contact information — including a working phone number and email address — so we can deliver the Service.
4. Refunds and cancellations
All fees are non-refundable once the assessment call has taken place.
Bookings cancelled at least 24 hours before the scheduled call time are eligible for a full refund. Cancellations made within 24 hours of the scheduled call are non-refundable.
BuyBackHours may, at our sole discretion, issue refunds outside this policy — for example, in the event of a system failure, a substantive Service defect, or other circumstances we determine warrant it. Discretionary refunds are not a guarantee or a right; they are extended on a case-by-case basis.
You may not initiate a chargeback or payment dispute for fees governed by these Terms without first contacting us at reply@buybackhours.com and giving us 14 days to resolve the issue.
5. Rescheduling
You may reschedule your assessment up to two times at no charge, subject to availability. Rescheduling requests must be made at least 24 hours before the originally scheduled call time. Repeated rescheduling beyond two attempts may, at our discretion, result in forfeiture of the booking.
6. Recording and AI disclosure
You acknowledge and consent that:
- Your assessment call will be recorded and transcribed by Retell on our behalf for the sole purpose of preparing your roadmap.
- The conversation is conducted by an AI voice agent, not by a human consultant. The roadmap is prepared by our specialists using the transcript and other inputs.
- We may use transcripts and audio in anonymized, aggregated form to improve our own diagnostic methodology over time. We will never identify you, your business, or your team in any external publication or third-party-shared dataset without your explicit written consent.
Florida is a two-party consent jurisdiction for call recording (Fla. Stat. § 934.03). Sunny will state at the start of every call that the call is being recorded; your continued participation in the call after that disclosure constitutes your consent. If you do not consent, you may end the call at any time. If you end the call before consent is established and before any substantive diagnostic content is exchanged, contact us within 48 hours and we will refund your fee in full.
7. Your roadmap
The roadmap we deliver is prepared for you based on the information you share during the assessment. You own the right to use it inside your business — including sharing it with your team, your consultants, and your contractors — and you may act on any of its recommendations without further permission from us.
You may not, however:
- Republish the roadmap publicly (for example, on a blog, in a course, or as a deliverable to your own paying clients) without our written permission
- Resell the methodology, structure, or templates we use to produce it
- Represent the recommendations as if they were authored by you for a third party
We retain ownership of our underlying methodology, prompts, templates, and the BuyBackHours brand. Nothing in these Terms grants you a license to those.
8. Your responsibilities
When using the Service, you agree to:
- Provide accurate information during the call. The quality of the roadmap depends on the quality of the information you share.
- Not share third-party personal data (e.g., your employees' or clients' detailed personal information) during the call beyond what's necessary to describe a workflow.
- Not use the Service to discuss or extract advice about illegal activity, deceptive practices, or anything that would cause us to violate applicable law.
- Treat Sunny respectfully. Abusive, threatening, or harassing behavior during the call is grounds for immediate termination of the call without refund.
9. No guarantee of specific outcomes
The Service produces recommendations and analysis. It does not guarantee specific business outcomes — including but not limited to revenue increases, time savings, cost reductions, or specific hours-back numbers — even where such numbers appear in our marketing or in your roadmap.
Recommendations in your roadmap reflect our best professional judgment based on the information you share. Implementing those recommendations is your responsibility. Outcomes depend on factors beyond our control, including your execution, your team, your vendors, market conditions, and the accuracy of the information you provided during the call.
Marketing claims on our Site (for example, average hours reclaimed, case study figures, archetype patterns) describe observed outcomes for other clients in similar situations and are not promises of what you will experience.
10. Disclaimers
THE SERVICE AND ALL CONTENT ON THE SITE ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, BUYBACKHOURS DISCLAIMS ALL WARRANTIES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
We do not warrant that the Service will be uninterrupted, error-free, secure, or free from harmful components. We do not warrant the accuracy or completeness of any information, recommendation, or third-party tool reference in the roadmap.
We are not a law firm, accounting firm, financial advisor, tax advisor, or healthcare provider. Nothing we deliver constitutes legal, financial, tax, accounting, medical, or other regulated professional advice.
11. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL BUYBACKHOURS, ITS OWNERS, OFFICERS, EMPLOYEES, OR CONTRACTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOST PROFITS, LOST DATA, LOST GOODWILL, LOST REVENUE, BUSINESS INTERRUPTION, OR THE COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM (AND WHERE YOU HAVE PAID NOTHING, OUR LIABILITY IS ZERO).
Some jurisdictions do not allow the exclusion of certain damages or the limitation of liability for certain claims. In those jurisdictions, the exclusions and limitations above apply to the maximum extent permitted by law.
12. Indemnification
You agree to indemnify, defend, and hold harmless BuyBackHours and its owners, officers, employees, and contractors from and against any claim, demand, loss, liability, damage, or expense (including reasonable attorneys' fees) arising out of or related to:
- Your use of the Service in violation of these Terms or applicable law
- Information you provided to us that was inaccurate, misleading, or that you were not authorized to share
- Your implementation (or non-implementation) of any roadmap recommendation
- Any claim by a third party arising from your business activities
13. Confidentiality
We treat the operational information you share during your assessment call as confidential. We will not disclose specifics about your business, your processes, your team, or your financials to any third party except:
- To our service providers as needed to deliver the Service (see our Privacy Policy)
- Where required by law, court order, or government request (and where lawfully permitted, we will notify you first)
- With your explicit written consent
This obligation survives termination of these Terms.
Similarly, you agree to keep confidential any non-public methodology, internal practices, or business information we share with you during the engagement.
14. Termination
Either party may terminate the relationship at any time, for any reason or no reason. Termination does not entitle you to a refund of fees already paid for Service that has been delivered.
We may, at our discretion, immediately suspend or terminate your access to the Service if we determine you have violated these Terms, attempted to abuse the Service, or engaged in conduct that creates a legal or reputational risk to us. Sections 7, 9, 10, 11, 12, 13, 14, and 15 survive termination.
15. Governing law and dispute resolution
These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles.
Informal resolution first. Before either of us files a formal claim, we agree to spend at least 30 daystrying to resolve any dispute informally. To start that process, email reply@buybackhours.com with a description of the dispute and what you'd like as a resolution.
Forum. If we cannot resolve a dispute informally, you and we agree that any lawsuit, action, or proceeding arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, and we both consent to the personal jurisdiction of those courts.
Class action waiver. To the maximum extent permitted by law, both you and we waive any right to participate in a class action, consolidated proceeding, or representative action against the other party. Each of us may bring a claim only on our own behalf.
16. Changes to these Terms
We may update these Terms from time to time. When we do, we will change the “Last updated” date at the top. For material changes, we will give you at least 30 days' notice by email (where we have your address) or by prominent notice on the Site before the changes take effect. Continued use of the Service after the effective date of a change constitutes your acceptance of the updated Terms.
If you do not agree to a change, your remedy is to stop using the Service.
17. Miscellaneous
Severability. If any provision of these Terms is held unenforceable, the remaining provisions will continue in full force.
No waiver. Our failure to enforce a provision of these Terms does not waive our right to enforce it later.
No assignment by you. You may not assign or transfer your rights under these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law.
Independent contractors. Nothing in these Terms creates an employment, agency, partnership, or joint venture relationship between you and us.
Entire agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede any prior or contemporaneous understandings.
Contact
Questions about these Terms?
- Email: reply@buybackhours.com
- Mail: Casa Thebeau LLC, 1065 SW 8th St #1855, Miami, FL 33130